RETURN POLICY


Can I Cancel the Order?

We support you to request a cancellation before your order is shipped, please send an email to support@kneecon.com and our customer service will handle it for you. It will usually be processed within 24 hours; If your product has been shipped, please follow the return process.

If you are not completely satisfied with your products - we are offering you a 30-days guarantee on all purchases. We shall offer you an exchange or full refund after receiving the return and confirming that the products are in good condition.

To be eligible for a return and fill refund, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require that you include a note with the following information:

  • Full Name

  • Email address used to purchase your order

To learn more about returns, such as return addresses, please send us an email at: support@kneecon.com.

Refunds (if applicable)

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 10 business days. If for some reason your return arrives in unacceptable condition, we will notify you by email that your return was rejected.

Late or missing refunds (if applicable)

If you haven't received a refund yet, please note that it may take some time before your refund is officially posted on your credit card statement or in your bank account. This can be up to 5-7 business days. If you still have not received your refund after 7 business days, please contact us directly at support@kneecon.com. We are here to help ensure a prompt and courteous refund.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kneecon.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.